New Benefit: Online Counselling Through Dialogue
We’re pleased to share a new resource available through our employee benefits plan: Online Counselling by Dialogue.
Through your Sun Life benefits, you can now connect with a registered psychotherapist or social worker online, making it easier to access counselling support from wherever you are.
Counselling That Meets You Where You Are
Finding the right therapist can take time. Dialogue makes the process easier by helping you find a therapist based on your preferences, with appointments available by video or phone.
Online counselling can provide support for a variety of concerns, including:
- Stress and feeling overwhelmed
- Low mood
- Relationships
- Sleep
- Life changes and challenges
- Other personal or emotional concerns
Sessions are available to you and your eligible dependents aged 14 and older who are Canadian residents.
What You Can Expect
Find the right therapist.
You can be matched with a registered psychotherapist or social worker based on your preferences.
Meet from wherever you are.
Sessions are available by secure video or phone, so there’s no need to travel or sit in a waiting room.
Use your existing benefits
Online counselling may be covered under your existing mental health benefits. You will receive a detailed receipt after your appointment that can be submitted for reimbursement.
Support for your family
Eligible dependents aged 14 and older can also access the service.
How to Get Started
Getting started is easy through the my Sun Life app:
1. Sign in to the my Sun Life app.
2. Create or link your Dialogue account.
3. Match with a therapist based on your preferences.
4. Book your appointment and meet online within days.
Your sessions, payments and coverage details are available through your secure account.
Ready to get started?
Get started through my Sun Life. You can also access the service through the my Sun Life website.
A Reminder About Your Benefits
This new resource is another way HHF’s benefits program can support the health and well-being of you and your family.
Take advantage of this resource whenever you feel additional support could be helpful. You don’t have to wait until things become overwhelming to reach out.
National Payroll Week 2026: The Importance of Payroll Professionals
Every two weeks, we count on our paycheques arriving accurately and on time. Behind that reliability is the important work of payroll professionals who calculate wages, manage benefits and deductions, and ensure compliance with changing regulations.
This National Payroll Week, we recognize the important role payroll plays in supporting our employees and our organization. Accurate, timely pay helps build trust and gives employees peace of mind.
A special thank you to our Payroll Coordinator for the care, attention to detail, and dedication that goes into ensuring HHF staff are paid every two weeks. Your hard work makes a difference to all of us!
Staying Healthy This Fall: Small Steps That Help Prevent Illness
September is a good time to reset our everyday illness-prevention habits. As cooler weather returns, more people spend time indoors, and respiratory illnesses such as colds, influenza, and RSV can spread more easily.
Prevention matters because our work supports older adults, co-workers, families, and visitors. Staying healthy also helps us maintain regular routines, reduce unexpected sick days, and support consistent care and service for residents.
Why this matters
Respiratory illnesses can spread through coughing, sneezing, close contact, shared surfaces, and hands that have not been cleaned. Even mild symptoms can affect residents or co-workers who may be at higher risk of complications.
Prevention does not stop at work. What we do during personal time: at home, in the community, with friends and family, or while running errands can also affect our health and the health of those around us.
Please keep these reminders in mind this month:
- Stay home or go home if you feel unwell with a potentially spreadable illness
- Wash your hands often with soap and water or use alcohol-based hand sanitizer even when hands are not visibly dirty.
- Cover coughs and sneezes with your elbow or a tissue, then wash your hands.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Clean and disinfect high-touch surfaces as required in your work area.
- Follow posted signs, outbreak direction, masking requirements, and PPE procedures.
- Keep shared work areas tidy so surfaces can be cleaned properly.
- Consider the annual influenza vaccine when it becomes available.
- Keep up with hand hygiene after shopping, using public spaces, visiting others, or attending events. Stay home from social plans when you are sick, when possible.
- Avoid sharing drinks, utensils, or personal items when illness is going around.
- Clean frequently touched surfaces at home, such as phones, door handles, light switches, and counters.
- Support your immune system by eating well, staying hydrated, and managing stress where possible.
Quick reminder for staff
If you are unsure about what to do if you are unwell, or have questions about any of the precautions above, ask your supervisor or manager.
You can also review outbreak and illness-prevention resources in the staff room or site operations resources.